Would you like
to work for us?

We’re a friendly, passionate team, who are always on the lookout for new talent.

Why Join us?

If you’ve got the vision, the drive, the ability to make Loyalty Works services and our client's experience even better, we'd love to hear from you!

Competitive Salary

 

Pension Scheme

 

Comprehensive annual leave

 

Private healthcare

 

Get your birthday off

 

Dynamic environment

 

See Vacancies

Current Vacancies

Customer Services Assistant with Loyalty Works

With several new client wins, we are recruiting for a Customer Services Assistant to join our Loyalty Works family!

Loyalty Works is a leading bespoke incentive scheme provider, we help our clients to increase brand loyalty and customer engagement with our rewards programs. This is a great chance with lots of opportunity to help provide further development to a company which has shown excellent rates of growth over the past few years!

As our Customer Services Assistant, you will support Account Managers with our key accounts in addition to being the client contact for some of our accounts. You will build relationships with all parties who are involved in our projects, from clients, colleagues to suppliers. This will be a fast-paced role which will provide lots of opportunity for learning and development. You will often be required to work independently - however, you will be part of a team comprising talented individuals with diverse expertise and experience.

Office Administrator with Loyalty Works

With several new client wins, we are recruiting for an Office Administrator to join our Loyalty Works family!

Loyalty Works is a leading bespoke incentive scheme provider, we help our clients to increase brand loyalty and customer engagement with our rewards programs. This is a great chance with lots of opportunity to help provide further development to a company which has shown excellent rates of growth over the past few years!

As our Office Administrator, you will be supporting Account Managers with their client accounts and providing a high level of customer service being the first point of contact for all customer telephone and email queries as well as covering general scheme admin during holiday cover. You will build relationships with all parties who are involved in our projects, from clients, colleagues to suppliers. In addition you will support our head of Clients Services with general day to day office duties.

This will be a fast-paced role which will provide lots of opportunity for learning and development. You will often be required to work independently - however, you will be part of a team comprising talented individuals with diverse expertise and experience.

The role:

As a Trainee Account Manager, you would support the Account Managers with their key accounts, in addition to being the key client contact for your own smaller accounts.

You will be responsible for supporting Account Managers in managing their loyalty schemes from end-to-end, and overseeing customer queries dealt with by Account Executives.  Your duties would include; setting up and launching loyalty schemes, following established processes, on-going scheme management, website management and working with our Marketing Manager to deliver targeted monthly marketing campaigns. You would also support Account Managers on a monthly and quarterly basis, working with our Data Analyst to provide financials, data insights, and scheme recommendations to your clients. For your own schemes all of these tasks would be your responsibility to manage and deliver on. You would be required to attend client meetings as and when the need arose.

You would also be expected to provide general support and admin to the Account Director, Operations Director, Sales Team and Loyalty Works in general.

The person:

The role would suit someone from a client service background who has experience of leading and developing client relationships. The person must be pro-active, highly organised, and comfortable working to tight deadlines. The role is extremely varied, ranging from client relationship management, project management, data insight analytics and client upsell opportunities.

Want to be part of our team?

If you think you should be working at Loyalty Works, or if you’re looking for a challenging yet
rewarding role, send us your CV! Even if there are no current vacancies displayed.

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