We know how important your customers are to you, our team's goal is to make sure they know that too.
A flawless customer experience is vital to ensure your loyalty programme has the positive impact it needs to meet its goals. We work to ensure your customers feel as valued by our team as they do by yours.
Each scheme has a dedicated and experienced customer care team with access to all the relevant data and tools to handle your customers queries in a friendly manner with knowledge and efficiency.
Loyalty Works’ in-house team of customer services professionals offer a wide range of contact options for your customers. Experts in loyalty and redemption, they provide a premium customer experience as standard.
We optimise customer experience and engagement through our marketing expertise. We offer excellent digital marketing, SMS, push notifications, physical collateral, email marketing campaigns and so much more, to ensure you achieve the most successful results possible and exceed your programme goals.
We also have a fantastic telesales service, to assist with initial take up rates after the launch and the continual engagement throughout.
Whether you’re looking for answers, would like to discuss our services, or just want to know a little bit more about how we have helped our other clients, simply get in touch and we’ll get back to you as soon as we can!