An online betting operator approached us to deliver a simple online solution for their players to access rewards and gifts for loyalty and engagement.
We used our Reward Hub solution to deliver a two-step redemption tool for customers to access points-based rewards incentives.
We have delivered an on-brand, easy-to-navigate redemption platform for VIP customers. We help to manage their entire reward experience from reward choice through to delivery and customer services. We are also responsible for marketing campaigns, ongoing communication, and tactical promotions to help their drive for brand loyalty.
Our client's redemption platform now interacts with thousands of customers across 7 countries delivering rewards through hundreds of specialist fulfilment partners. Our client has also seen a positive increase in player retention and satisfaction as a result.
‘We are so pleased to have found Loyalty Works and Prizeshark as our dedicated partners to help with our customer reward campaign. We find their expertise and assistance first class and would highly recommend their services.’
VIP Customer Rewards Manager - Online Betting Operator